TERMS & CONDITIONS
CUSTOMER CARE
At UNDEFINED DESTINATION, we value our customers and their satisfaction is of the utmost importance to us. We understand that shopping for a luxury charcuterie board can be a big investment, and that is why we are committed to providing you with the best customer service possible.
Our customer care team is available to assist you with any queries you may have about our products, shipping and delivery, and returns. You can reach us through the contact tab found at the top of the page. We strive to respond to all inquiries within 24 hours during business days. If you need immediate assistance, please don't hesitate to give us a call.
In addition, our website includes a detailed FAQ section to help you find answers to common questions. You can find information about our products, shipping, returns, and more.
We believe in transparency and honesty, and we are always happy to assist you in any way we can. If you have any suggestions or feedback on how we can improve our customer service, please don't hesitate to reach out. Thank you for choosing UNDEFINED DESTINATION for your luxury charcuterie board needs. We look forward to serving you!
WHOLESALE INQUIRIES
UNDEFINED DESTINATION is proud to offer our stunning charcuterie boards to retailers and resellers looking to add a touch of luxury to their product offerings. Our products are carefully crafted with the finest materials and make the perfect addition to any Winery, gourmet food store, or online marketplace.
If you are interested in becoming a wholesale partner, please message us directly our Wholesale team will get back to you within 2 business days. In the meantime, please take a look at the following information to get a better understanding of what we offer.
Wholesale Information:
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Minimum Order Quantity: 8 boards or 20 stickers
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Lead Time: 40 days
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Pricing: Wholesale pricing will be provided upon request
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Payment Terms: 50% upfront and 50% upon delivery.
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Shipping: We offer nationwide shipping, and the cost will be calculated based on the weight and dimensions of the products purchased and the delivery location.
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Returns: Returns are not available on custom orders.
We are committed to providing our wholesale partners with exceptional customer service and support. Our dedicated wholesale team is available to assist you with any questions or concerns you may have.
Thank you for your interest in UNDEFINED DESTINATION. We look forward to the opportunity to work with you!
PRIVACY & SAFETY
At UNDEFINED DESTINATION, the privacy and safety of our customers is of the utmost importance to us. We understand the trust you place in us when you provide us with your personal information, and we are committed to using and protecting that information in accordance with this Privacy & Safety Policy.
Information Collection and Use:
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We collect personal information when you make a purchase, create an account, or sign up for our newsletter.
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This information may include your name, email address, postal address, phone number, and payment information.
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We use this information to process your orders, send you updates and promotional materials, and improve our products and services.
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We will not sell or rent your personal information to third parties.
Payment Security:
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We use third-party banking services to process payments and store your payment information.
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These services are secure and comply with the latest industry standards for payment security.
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Your payment information is never stored on our servers.
Data Storage:
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We store your personal information on secure servers located in the United States.
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We take all reasonable measures to protect your information from unauthorized access, theft, or loss.
Contacting You:
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We may contact you after your purchase has been completed successfully to follow up on your satisfaction with the product and our service.
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You may opt out of these communications at any time by clicking the "unsubscribe" link in the email or by contacting us.
Changes to this Policy:
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We may update this Privacy & Safety Policy from time to time to reflect changes in our practices or to comply with new regulations.
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When we make changes, we will update the date at the top of this page.
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We encourage you to periodically review this policy to stay informed of how we are protecting your personal information.
If you have any questions or concerns about our Privacy & Safety Policy, please do not hesitate to contact us. We are committed to protecting your privacy and ensuring the security of your personal information.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments